Shipping and Delivery Policy

Effective Date: January 25, 2025
Last Updated: January 25, 2025

At SFF Online, we are committed to delivering your orders reliably and efficiently across Southern Africa. We have partnered with DSV Courier Services to ensure timely and professional delivery. This Shipping and Delivery Policy explains our shipping methods, timelines, and responsibilities.

1. Shipping Locations

1.1. We deliver to all regions within Southern Africa, including South Africa, Botswana, Namibia, Lesotho, and Eswatini (Swaziland).

1.2. For inquiries about deliveries outside Southern Africa, please contact us at info@sff.co.za.

2. Shipping Costs

2.1. Local and Regional Shipping:

Shipping costs are calculated based on the delivery location, package weight, and dimensions.
The total shipping cost will be displayed during checkout.

2.2. Free Shipping:

Free shipping may be available for orders exceeding a specified amount (if applicable, details will be listed on our website).
There is no free shipping for orders outside South African borders

2.3 International Shipping

Please contact our offices directly before placing your order on our website.

3. Shipping Methods and Estimated Delivery Times

We use DSV Courier Services, which offers the following delivery options:

3.1. Economy Delivery:

Estimated delivery within 1-5 business days for local and regional destinations.
Cost-effective option for non-urgent deliveries.

3.2. Cross-Border Deliveries:

Estimated delivery time is 7-14 business days, depending on the destination and customs clearance processes.

Delivery times may vary due to factors beyond our control, such as courier delays, weather conditions, or customs processing.

4. Tracking Information

4.1. Once your order is shipped, you will receive a tracking number via email or SMS.

4.2. You can track your package using the DSV Track and Trace Tool on their website: DSV Track & Trace.

5. Lost, Delayed, or Damaged Packages

5.1. Lost Packages:

If your package is lost during transit, please contact us at info@sff.co.za.
We will coordinate with DSV to resolve the issue and, if necessary, provide a replacement.

5.2. Delayed Packages:

Delays may occur due to factors beyond our control, such as courier delays or customs processes.
We will keep you updated and work to resolve any delays.

5.3. Damaged Packages:

Notify us within 7 days of receiving a damaged package.
Provide clear photos of the damage, and we will arrange for a replacement, refund, or repair.

6. Delivery Address

6.1. Ensure the delivery address provided is accurate and complete to avoid delays or failed deliveries.

6.2. SFF Online is not responsible for delays or failed deliveries due to incorrect or incomplete address details.

7. Customs Fees and Duties

7.1. South Africa: No customs fees or duties apply for local deliveries.

7.2. Cross-Border Deliveries:

Orders shipped outside South Africa may be subject to customs duties, taxes, and import fees, which are the recipient’s responsibility.
Customs processing may also cause additional delivery delays.