Terms and Conditions

Effective Date: January 25, 2025
Last Updated: January 25, 2025

Welcome to SFF Online. These Terms and Conditions govern your use of our website (https://sffonline.co.za) and the purchase of products (“Goods”) from us. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

1. Definitions

“Goods” refers to window films, signage materials, or other products manufactured or supplied by Solar Film Foundation (SFF).
“You” or “Your” means the person ordering Goods from SFF.
“We,” “Us,” or “Our” means SFF Online, trading as Solar Film Foundation CC.

2. Contract

2.1. Offer and Acceptance
Our website invites You to order Goods from Us. A legally binding contract is formed once We have received full payment for the Goods and confirmed Your order via email.

2.2. Ownership of Goods
Ownership of the Goods remains with SFF until full payment is received.

3. Price and Payment

3.1. Price
The price of the Goods is as shown on the website at the time of purchase and includes all applicable taxes. Delivery charges within South Africa are calculated at checkout unless the order qualifies for free delivery.

3.2. Payment Methods
We accept the following payment methods:

Credit & Cheque Cards (Visa, Mastercard)
Instant EFT via PayFast
Masterpass
SnapScan
Debit Cards (Maestro, Visa Electron)
Zapper

3.3. International Orders
For delivery outside South Africa, please contact Us before placing Your order to confirm delivery charges.

4. Delivery

4.1. Domestic Delivery
We deliver Goods within South Africa. Delivery timelines and charges are provided at checkout.

4.2. Stock Availability and Substitution
If the Goods You order are unavailable, We will notify You and may suggest a suitable replacement. We reserve the right to substitute unavailable Goods with similar or superior products of equal or greater value.

4.3. Larger Stock Sizes
We may provide products in larger sizes than advertised at no additional charge if the specified size is unavailable.

5. Cancellation and Returns

5.1. Custom-Made Goods
Orders for Goods manufactured to Your specifications cannot be canceled once entered into the manufacturing process. Cancellation is subject to a 30% handling fee.

5.2. Returns

Standard Products: Returns must be initiated within 14 days of receiving the Goods. The item must be unused, uncut, and in its original condition, accompanied by proof of purchase.
Return Process: Contact Us at sales@sff.co.za to request a return. Unapproved returns will not be accepted.

5.3. Damages and Issues
Inspect Goods upon delivery and contact Us immediately if they are defective, damaged, or incorrect.

5.4. Refunds
Approved refunds will be processed within 14 working days. If no refund is received within 21 working days, please contact Us.

6. Product Information and Responsibility

6.1. Accuracy of Descriptions
Product descriptions and images on Our website are for illustrative purposes. Minor variations in color or pattern do not constitute grounds for rejection or compensation.

6.2. Measurements
Goods are manufactured based on the measurements You provide. Incorrect measurements or design specifications are Your responsibility.

6.3. DIY Installation
For DIY kits, installation quality depends on Your ability. SFF is not liable for defects or damages resulting from poor installation.

7. Limitations of Liability

7.1. Safety and Security
We do not guarantee that safety or security products will prevent injury or unauthorized access.

7.2. Automotive Applications
It is illegal to apply tinted films to windscreens or front passenger windows in South Africa. SFF is not liable for penalties, damages, or injuries resulting from non-compliance.

7.3. General Limitation
SFF is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Goods.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of SFF and protected by copyright laws. You may not copy, reproduce, or distribute content without Our written consent.

9. Local Regulations

It is Your responsibility to ensure compliance with local planning laws, body corporate rules, or landlord agreements before installing Goods.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from these Terms and Conditions shall be resolved in South African courts.

11. Warranty

11.1. General Warranty
Our products carry varying warranties depending on the type of product. Most issues arise from installation errors rather than product defects.

11.2. Inspection of Claims
We reserve the right to inspect claims before authorizing any settlement.