Effective Date: January 25, 2025
Last Updated: January 25, 2025

At SFF Online, we offer secure and reliable payment options through our trusted partner, PayFast. This Payment Policy outlines our accepted payment methods, security measures, and procedures for handling payment-related issues.

1. Accepted Payment Methods

All online payments on our website (https://sffonline.co.za) are processed securely through PayFast. We accept the following payment methods:

1.1. Credit and Debit Cards:

  • Visa
  • MasterCard
  • American Express

1.2. Instant EFT (Electronic Funds Transfer):

  • A secure and fast method to transfer funds directly from your bank account.

1.3. Digital Wallets:

  • Certain digital wallets such as SnapScan or Zapper may be supported through PayFast.

1.4. PayFast Payments:

  • PayFast enables seamless integration with various payment methods, ensuring convenience and security for all transactions.

2. Security Measures

  • SSL Encryption: Ensures secure transmission of sensitive data.
  • 3D Secure: Provides additional security for card transactions.

2.1. Payments are processed through PayFast, a PCI DSS-compliant payment gateway that adheres to the highest security standards. Features include:

2.2. SFF Online does not store any payment details. All sensitive information, such as card numbers, is handled directly by PayFast.

2.3. Regular audits and system updates ensure that your data remains safe and secure.

3. Payment Processing Timelines

3.1. Payments made via credit card, debit card, or Instant EFT are processed immediately.

3.2. Once your payment is confirmed, your order will be processed and prepared for shipping.

4. Payment Failures

4.1. If a payment fails during the checkout process, common causes include:

  • Insufficient funds.
  • Incorrect payment details.
  • Network or bank-related technical issues.

4.2. If your payment fails, you may:

  • Retry the payment using the same or a different method.
  • Contact us at info@sff.co.za for support.

5. Disputes and Refunds

5.1. If you believe there has been an error in your payment, please contact us immediately at info@sff.co.za.

5.2. Refunds, if applicable, will be processed in accordance with our Refund and Return Policy.

5.3. For payment disputes, we will investigate the matter and work closely with PayFast and your bank to resolve the issue promptly.

6. Contact Information

For any payment-related inquiries or assistance, please contact us:

  • Email: info@sff.co.za
  • Phone: +27 31 573 9000
  • Address: 514 Chris Hani Road, Durban North, South Africa

By making a purchase on https://sffonline.co.za, you agree to this Payment Policy.