WA00021

2. 2.1. Local and Regional Shipping:

   • Shipping costs are calculated based on the delivery location, package weight, and dimensions.
   • The total shipping cost will be displayed during checkout.

   2.2. Free Shipping:

   • Free shipping may be available for orders exceeding a specified amount (if applicable, details will be listed on our website).
   • There is no free shipping for orders outside South African borders

   2.3 International Shipping

   • Please contact our offices directly before placing your order on our website. 

     We use DSV Courier Services, which offers the following delivery options:

4.1. Once your order is shipped, you will receive a tracking number via email or SMS.

4.2. You can track your package using the DSV Track and Trace Tool on their website: DSV Track & Trace.

5.1. Lost Packages:

• If your package is lost during transit, please contact us at info@sff.co.za.
• We will coordinate with DSV to resolve the issue and, if necessary, provide a replacement.

5.2. Delayed Packages:

• Delays may occur due to factors beyond our control, such as courier delays or customs processes.
• We will keep you updated and work to resolve any delays.

5.3. Damaged Packages:

• Notify us within 7 days of receiving a damaged package.
• Provide clear photos of the damage, and we will arrange for a replacement, refund, or repair.
  

6.1. Ensure the delivery address provided is accurate and complete to avoid delays or failed deliveries.

6.2. SFF Online is not responsible for delays or failed deliveries due to incorrect or incomplete address details.

7.1. South Africa: No customs fees or duties apply for local deliveries.

7.2. Cross-Border Deliveries:

• Orders shipped outside South Africa may be subject to customs duties, taxes, and import fees, which are the recipient’s responsibility.
• Customs processing may also cause additional delivery delays. .
  

For questions or concerns about your order, shipping, or delivery, please contact us:

• Email: info@sff.co.za
• Phone: +27 31 573 9000
• Address: 514 Chris Hani Road, Durban North, South Africa

By placing an order on our website (https://sffonline.co.za), you agree to this Shipping and Delivery Policy.