1.1. We deliver to all regions within Southern Africa, including South Africa, Botswana, Namibia, Lesotho, and Eswatini (Swaziland).
1.2. For inquiries about deliveries outside Southern Africa, please contact us at info@sff.co.za.
3. Shipping Methods and Estimated Delivery Times
3.1. Economy Delivery:
- Estimated delivery within 3-5 business days for local and regional destinations.
- Cost-effective option for non-urgent deliveries.
3.2. Cross-Border Deliveries:
- Estimated delivery time is 7-14 business days, depending on the destination and customs clearance processes.
Delivery times may vary due to factors beyond our control, such as courier delays, weather conditions, or customs processing.
4.1. Once your order is shipped, you will receive a tracking number via email or SMS.
4.2. You can track your package using the DSV Track and Trace Tool on their website: DSV Track & Trace.
5.Lost, Delayed, or Damaged Packages
6.1. Ensure the delivery address provided is accurate and complete to avoid delays or failed deliveries.
6.2. SFF Online is not responsible for delays or failed deliveries due to incorrect or incomplete address details.
7.Customs Fees and Duties
7.1. South Africa: No customs fees or duties apply for local deliveries.
7.2. Cross-Border Deliveries:
- Orders shipped outside South Africa may be subject to customs duties, taxes, and import fees, which are the recipient’s responsibility.
- Customs processing may also cause additional delivery delays. .
For questions or concerns about your order, shipping, or delivery, please contact us:
- Email: info@sff.co.za
- Phone: +27 31 573 9000
- Address: 514 Chris Hani Road, Durban North, South Africa
By placing an order on our website (https://sffonline.co.za), you agree to this Shipping and Delivery Policy.
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